Developing your own in-house software solutions can be a difficult proposition, considering the costs of IT infrastructure and resources involved. More and more organizations are now relying on Software-as-a-Service (SaaS) to provide them with the software solutions they need. But before jumping in and signing up with a SaaS vendor, it is important to have a stringent agreement or contract in place to ensure that the software solution meets your business needs and it offers you maximum uptime. Simply put, uptime is the time during which your software solution is in operation.
What is Uptime and why it is important?
Let us understand the importance of uptime in the case of digital publishing software solutions. Digital publishers, the corporate sector, and educational institutions are increasingly using digital publishing tools and learning management systems to create digital assets and impart digital learning experiences. Now, let us consider the example of a corporate organization using a digital learning tool to deliver live training sessions to a group of employees who have taken out precious time from their hectic schedule to take it. The digital learning tool develops a bug or another issue, leading to downtime. Similarly, your executive team may want access to information on the cloud-based tool for crucial decision-making and finds that it is not working. The last thing you want is your service failing you at your moment of need.
So what is the way forward? While shopping for a SaaS solution, ensure that the Service Level Agreement (SLA) with your service provider guarantees 99.9 or 99.99% uptime. So what does this mean – simply put, your SaaS provider is bound to ensure that there will be no more than 8.7 hours of downtime during the entire year. And this is exactly what the cloud-based digital publishing platform KITABOO provides. KITABOO guarantees 99.9% uptime through automation technology and premium technical support with SLA. Let us now look at how KITABOO offers 99.9% uptime.
How does KITABOO ensure a 99.9% uptime guarantee with automation technology?
In Conclusion
Poor customer service is one of the biggest threats facing businesses, leading to loss of reputation and revenues to the tune of $75 billion every year. While there are several factors contributing to poor service, one that is frequently overlooked is the downtime caused by a Software as a Service (SaaS) solution. Companies worldwide are increasingly adopting SaaS solutions; however, they stand to face severe losses in case their SaaS solution fails or experiences outages. Studies show that downtime costs the company dear in terms of loss of customers and revenue losses with some even losing about $10,000-$20,000 of revenue per hour due to system failures.
Related Read: 9 Reasons Why Publishers Should Move to Digital eBook Libraries
To protect businesses and profits, KITABOO offers 99.9% uptime through automation technology and premium technical support in its SLA. The remaining 0.1% means that the service can only have 8 hours of unplanned downtime outside the normally scheduled maintenance window.
If you are looking for a digital publishing platform, you will find a perfect partner in KITABOO. Going beyond competition, we offer 99.9% uptime in our SLA, ensuring that there are no unplanned outages and you get the best possible experience from the service. With the 99.9% guarantee, we monitor our systems 24 hours, 7 days a week, 365 days a year allowing a maximum downtime of 8.7 hours in 365 days. Our round-the-clock customer service ensures that our servers and infrastructure are up and running to offer uninterrupted service at all times. We also provide impeccable customer support ensuring that all your issues are addressed within 4 hours of the issue being reported. Our 99.9% uptime guarantee allows you to optimize your business efficiency with complete peace of mind.To know more, please write to us at kitaboo@hurix.com
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