The importance of retail stores can be seen with the emergence of new stores every year. NRF forecasts that retail sales in 2019 will increase between 3.8% and 4.4% to more than $3.8 trillion. The reason why people still go out to shop at brick and mortar stores in spite of online shopping portals, is becauseRead more
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Frontline employees are the ones who frequently interact with clients. These customer-facing employees are part of various departments such as sales, marketing, retail, hospitality, etc. And their job roles could be that of a customer service executive, bank executive, in-store salesperson, receptionist, to name a few. The main attribute that these employees need to haveRead more
