Training Transformers
The Role of AI in Corporate Training With Jenessa Jacobs of Aspen Sales
Jenessa Jacobs trained in dance, became a medical coder, and fell into L&D when she wrote the manuals that got Medicare claims approved. Now VP of development and growth strategy at Aspen Sales and an author, she tells Tejas Pitkar how to blend digital and traditional training, build learning into the work itself, and use AI as an extra member of a lean team.
- Series
- Training Transformers
- Length
- 37 minutes
- Guest
- Jenessa Jacobs
- Access
- Free to watch
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The conversation
Integration over intervention.
Jenessa’s approach is to layer training onto processes people already do, rather than pulling them out of work. A call center’s hour of HIPAA training became short e-learnings, a script at the desk, tracked live calls and a five-minute quiz, with no classroom at all.
On AI, she compares today’s nerves to the arrival of the cloud: in a few years we won’t think about it. Her lean teams already use it to track regulatory change and to learn what employees are asking about.
On the episode
One guest. One host.
Guest
Jenessa Jacobs
VP of Development and Growth Strategy, Aspen Sales
Trained in dance and then a medical coder, Jenessa moved into L&D by writing the manuals that got Medicare claims approved. She is an author and speaker on AI in learning.
Host
Tejas Pitkar
Senior Product Marketing Manager, KITABOO
Tejas hosts KITABOO’s video podcasts, Training Transformers and Inside Associations, talking to learning leaders and association executives about how they build, deliver and measure learning.
Inside the episode
Go straight to what you need.
Pick a chapter and the recording starts at that moment.
What to take away
Make learning part of the work.
Jenessa’s advice, each starting the episode where she gives it.
After the episode
Build training into the flow of work.
See how KITABOO Training Hub delivers short courses, assessments and certifications on any device, with tracking built in. Book a demo on your own content.