Inside Associations
Inside IAAP: Redefining Member Learning With Christi Jones, Programs Manager at IAAP
Christi Jones was an IAAP member before she joined its staff: a leadership course she found after a performance review changed her career. Now Programs Manager at the International Association of Administrative Professionals, she tells Tejas Pitkar how IAAP moved textbooks and in-person training into digital formats, what keeps a global membership engaged, and how it is teaching admins to work with AI.
- Series
- Inside Associations
- Length
- 20 minutes
- Guest
- Christi Jones
- Access
- Free to watch
The recording plays through YouTube and follows your cookie preferences. The opening image is illustrative.
The conversation
Meet members where they learn best.
IAAP leads with digital, but it hasn’t abandoned the members who want a textbook. Every offering now has a digital component, virtual or hybrid, which opens courses to people held back by cost, travel or commitments at home.
Christi walks through the work behind that shift: subject matter experts keeping content just as rich in a new format, on-demand learning across time zones, and a forecasting committee watching where the profession is heading.
On the episode
One guest. One host.
Guest
Christi Jones
Programs Manager, International Association of Administrative Professionals
A former admin professional in higher education, Christi was an IAAP member before joining its staff, where she now builds the programs that once changed her own career.
Host
Tejas Pitkar
Senior Product Marketing Manager, KITABOO
Tejas hosts KITABOO’s video podcasts, Training Transformers and Inside Associations, talking to learning leaders and association executives about how they build, deliver and measure learning.
Inside the episode
Go straight to what you need.
Pick a chapter and the recording starts at that moment.
What to take away
Lessons from IAAP’s shift.
Each one starts the episode where Christi explains it.
After the episode
Take your member learning digital.
See how associations use KITABOO to deliver accessible, interactive courses and publications on every device. Book a demo on your own material.